How To Cancel SHEIN Order And Get Money Back

Fashion 06-04-2023

Canceling an order may seem like a simple task but it can be daunting. The process is often maddening, especially when you’ve already spent hours carefully selecting items. Whether you’ve accidentally ordered the wrong size or found a better deal elsewhere, it’s frustrating. Most consumers get confused as they are uncertain about how to proceed.

This is a common practice and happens a lot in fashion stores like SHEIN. And if you are stuck with the same decision, we’ve got your back. We are here to help so you can make an informed choice. So you can get maximum SHEIN discounts, create and change Shein reference codes, and take advantage of SHEIN points.

This article will guide you through the ins and outs of canceling orders on SHEIN.

Table of Contents

1. Can you cancel Shein order?
2. Limitations for Cancelled Orders on SHEIN
3. What happens if you cancel a Shein order?
4. How To Cancel A Shein Order
5. How to Cancel One Item on Shein Order
6. How to Cancel SHEIN Order after Shipping
1. 6.1. Contact Shein Customer Service
2. 6.2. How to Cancel an Unpaid Order on Shein
7. Shein Cancelled Order Refund
8. Frequently Asked Questions About Shein Cancelled Order And Refund
9. Final Note

Can you cancel Shein order?

Yes, you can cancel a Shein order, but it depends on the status of the order.

If the order has not yet been shipped, you can cancel it by logging into your Shein account. But if your order has already been shipped, it cannot be cancelled. In that case, you would need to wait for the package to arrive and then initiate a return process through Shein’s return policy.

Limitations for Cancelled Orders on SHEIN

Shein has a limited window for returns so be sure to check their return policy. You should read the guidelines as a customer before initiating a return. For further assistance, you can also reach out to the SHEIN customer service team.

Shein has specific cancellation policies and timelines that you should be aware of.

If your order has already shipped, you may not be able to cancel it. You may also be subject to restocking fees or other charges. Additionally, if you wait too long to cancel your order, you may not be eligible for a full refund.
SHEIN accepts returns within 35 days of placing your order to get a return label.
The store does not allow you to return or exchange certain items. These include event & party supplies, underwear, beauty, jewelry, swimwear, lingerie, and bodysuits. Shein also doesn’t accept returns on accessories, pet supplies, and DIY supplies.
Customers can return a damaged, defective, or incorrect item within 35 days of placing the order.

To avoid any confusion or frustration, it’s a good idea to read Shein’s cancellation policies. This can help you make an informed decision about whether to proceed with the purchase or cancel it if necessary.

What happens if you cancel a Shein order?

What happens when you cancel a Shein order depends on the stage of your order. If you cancel an order that is still “Pending,” Shein will typically issue a full refund. And you’ll receive the refund to your original payment method within 5 days. You can also get back money in your SHEIN Wallet within 24 hours after canceling the order.

You’ll receive a confirmation email of the cancellation and the refund. If you’ve used Shein points for purchase, the store will also refund your points.

However, you may not be able to cancel an order that has already been shipped. You’ll have to wait until the package arrives and then return it to Shein. You may be responsible for shipping costs and/or restocking fees depending on Shein’s policies.

How To Cancel A Shein Order

Canceling a Shein order is easy and requires a simple process. All you need to do is:

Open your Shein account and click the “My Orders” section
Check your order status (pending/shipped)
If the order is “Processing,” click on the “Cancel” button
Click “Yes” on the confirmation message
Your order will be cancelled

How to Cancel One Item on Shein Order

Yes, you can cancel one item from your Shein order. To do so, follow these steps:

Log in to your Shein account.
Go to “My Orders” and find the order that contains the item
Click on “Cancel Items” next to the item you want to cancel
Select the reason for cancellation and click “Submit”

You will receive an email notification once the cancellation is complete. And Your refund will be processed depending on your chosen payment method.

How to Cancel SHEIN Order after Shipping

Unfortunately, you cannot cancel an order on Shein after shipping. If the order has already shipped, you will not see the “Cancel” button next to the order. Instead, you’ll have to wait for the order and then return it to Shein.

You can also contact Shein customer service to request a cancellation.

Contact Shein Customer Service

To contact Shein customer service, you have several options. The easiest and quickest way to get in touch with a representative is to use Live Chat. The Live Chat feature is available on both the Shein website and the app. Simply, navigate to the “Help Center” section and click on the “Live Chat” button.

You can also reach out to Shein customer service via email or phone.

To email Shein customer service, use the email address provided on the Shein website. However, this may take longer than the Live Chat support. To call Shein customer service, use the phone number provided on the Shein website or app.

If you are contacting Shein customer service, have your order number and other relevant information ready. Explain to them that you wish to cancel the order and provide any necessary details. You may have to tell the reason for cancellation or any changes to the order.

How to Cancel an Unpaid Order on Shein

If your Shein order has not been paid for, it may be automatically cancelled after a certain period of time. However, if you want to cancel the unpaid order yourself, you can follow these steps:

Log in to your Shein account
Go to “My Orders” and find the unpaid order you want to cancel
Click on “Cancel Order” next to the order
Select the reason for cancellation and click “Submit”

Once you cancel the order, it’ll be removed from your account. SHEIN will not charge you for placing such an order. If you encounter any issues canceling an unpaid order, contact Shein’s customer service for assistance.

Shein Cancelled Order Refund

If Shein cancels your order, they will issue a full refund to your original payment method. The refund processing time may vary depending on your payment method and financial institution, but it usually takes 5-7 business days for the funds to be credited back to your account.

If you cancelled your order yourself, you will receive a refund to your original payment method. However, the refund processing time may vary depending on your payment method and financial institution.

You’ll also receive an email notification from Shein confirming the cancellation and refund details.

Frequently Asked Questions About Shein Cancelled Order And Refund

Can I Cancel A Shein Order Before It Ships?

Yes, you can cancel a Shein order before it ships. To cancel your order, you need to log in to your Shein account, go to “My Orders,” find the order you want to cancel, and click on “Cancel Order.” If the order has not been processed yet, you should be able to cancel it without any issues.

Can you cancel a Shein order after shipping?

If your Shein order has already been shipped, you cannot cancel it. After shipping, it is out of Shein’s control and in the hands of the shipping carrier. However, you can still return the item(s) for a refund once you receive them. Shein’s return policy allows you to return most items within 30 days of delivery.

Can I cancel one item from my Shein order?

Yes, you can cancel one item from your Shein order. Simply log in to your Shein account, and go to “My Orders.” Now find the order that contains the item, select it and then click on “Cancel Items.” Be sure to choose the item you want to cancel and then select the reason for cancellation and click “Submit.”

I cancel my Shein and it says “revoked”. What does it mean?

Once you cancel your order on SHEIN, it’ll say “Revoked.” This means that your order has been cancelled and it’ll no longer be shipped.

Does Shein pay refund for an item that is cancelled?

Yes, if you cancel an item on Shein, they will issue a refund for the cancelled item. You can choose to get money back in your SHEIN wallet or your bank account. The refund will be credited back to your original payment method.

How long does Shein take to refund a cancelled order?

The online fashion retailer mostly processed returns within 5 business days. Shein allows you to receive refunds to your SHEIN wallet or your payment account. You can use your Wallet balance on your next purchase or withdraw it to your account.

Final Note

Hopefully, you’ve now learnt how to cancel Shein order and get money back. However, it’s important to note that canceling an order is a time-sensitive matter. You must act quickly if you decide to cancel the order. It’s not possible to cancel once the order is in the processing stage. You can also contact Shein’s customer service for assistance if you have any concerns or questions.